Refund policy
You may return most new, unopened items within 28 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you would like to return your order, please contact us via email info@skinician.com prior to sending your parcel back. Our Customer Care Team will approve your return and give you a reference number.
We recommend that you return using a tracked service and keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable.
If you do receive a damaged item, please do not dispose of this without confirmation from us as we may require it returned (at our expense).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Any opened items cannot be returned for hygiene reasons.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the proof of purchase.
To cancel please complete the form on this page.
This page can also be found in the footer of our website under "EU Withdrawal Request"
Refunds
You should expect to receive your refund within two weeks from the date we receive your package, however, in many cases, you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
60-Day Product Guarantee
If you feel your new Skinician products are not right for your skin type, we will happily replace your product with a more suitable match provided it is before 60 days have passed since you placed your order.
Simply send our customer service team an email at info@skinician.com with the following details:
- The name of the product/s you ordered
- Why they are not suitable for your skin
- Your contact telephone number
A member of our team will then contact you via phone to discuss your skin and find a better product fit for you.