Delivery & Returns
When will my order be dispatched?
If you place your order before 2pm we will dispatch the same day and those after 2pm, the following day. Any orders placed on a Friday after 2pm be dispatched on Monday.
Over bank holidays orders will be despatched from the 1st working day onwards after the holiday.
*During busy periods We will endeavour to dispatch your order within 24-48 hours.
What are my delivery options?
Our delivery options and their rates are as follows:
UK & Northern Ireland
Standard Post (2-3 days) – Free Over £40.00* or £3.95 per order
DPD fully tracked, signature required £4.95 (Next Day to NI, 2 days to UK Mainland)
DPD tracked Standard Post FREE Over £40.00* or £4.95 per order
Standard Post £7.95 per order
Free Over £100.00*
Rest of World:
Standard Post £15.00 per order
Free Over £150.00*
*Excludes gift cards
How long should I allow for delivery?
For standard post please allow up to 5 working days for delivery of orders to Great Britain and Northern Ireland and up to 10 working days for delivery of orders to Southern Ireland.
Please allow 15-20 days for delivery of orders to Europe and the rest of the world.
Will I pay any customs charges if I live in the EU?
Due to the Northern Ireland Protocol, we are now in the unique position of being able to trade freely within the EU single Market. Under current legislation, this means there will be no customs charges between Northern Ireland and EU including Republic of Ireland.
Will I receive notification that my order has been dispatched?
Yes, you will receive an email from SKINICIAN letting you know that your order has been dispatched.
Can you ship to a PO box address?
We are currently unable to process orders to a PO Box address.
Please ensure that you supply a delivery where someone will be available to accept your parcel.
Have a question or an issue with your order?
Please contact our customer service team. They are available 9-5 Monday to Thursday and 9-4 on Friday.
You can get in touch with our customer service team via the following:
Call +44 (0) 28 9044 9744
Contact us via our contact form here
You may return most new, unopened items within 28 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you would like to return your order, please contact us via email firstname.lastname@example.org prior to sending your parcel back. Our Customer Care Team will approve your return and give you a reference number.
We recommend that you return using a tracked service and keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable.
If you do receive a damaged item, please do not dispose of this without confirmation from us as we may require it returned (at our expense).
Returns should be sent to the address below along with order confirmation slip and your reference number:
4Beauty Group Returns
Block B, Carryduff Business Park
You should expect to receive your refund within two weeks from the date we receive your package, however, in many cases you will receive a refund more quickly. This time period includes time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
IMPORT + EXPORT DUTIES
If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.
The customer agrees that as the importer of the goods they ordered they must comply with all applicable laws and regulations of the country in which the goods are received. The customer should also be aware that when shipping internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.