Delivery and Returns
Skinician Delivery and Returns
Please supply a delivery and returns address where someone will be available to accept your parcel.
We will endeavour to dispatch your order within 24-48 hours (excludes bank holidays when orders will be despatched from the 1st working day onwards after the holiday).
We will dispatch all orders received by 3pm the same day and those after 3pm the following day.
Any orders placed on a Friday after 3pm will not be dispatched until Monday.
Please allow up to 7 working days for delivery of orders to Great Britain and Northern Ireland.
Please allow up to 10 working days for delivery of orders to Republic of Ireland.
Please allow 15-20 days for delivery of orders to Europe and the rest of the world.
Note – we are unable to process orders to a PO Box address.
You may return most new, unopened items within 28 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us.
Our postage rates are as follows:
UK – FREE OVER £30 or £3.95 per order
Republic of Ireland: FREE OVER £30 or £4.95 per order
Other countries: £7.95 per order
Import + Export Duties
If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.
The customer agrees that as the importer of the goods they ordered they must comply with all applicable laws and regulations of the country in which the goods are received. The customer should also be aware that when shipping internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.